These terms cover this website and the reseller panel. Using either means you accept them. We may change them, and the version on this page is the one in force.
What you are buying
A subscription is two dedicated clines, one on each of two separate servers, issued for a single receiver. Both lines are meant to go into that one receiver so it keeps working if a server goes away. They are not two subscriptions.
Credits are the currency of the panel. One credit is one month on one line, and the price list is on the prices page.
What may not be done with a line
These are the conditions that get an account suspended, and a suspension for any of them carries no refund.
- Do not copy the file we generate onto more than one receiver. One line, one box.
- Do not reshare. A line found feeding other servers is closed.
- Do not share the credentials with anyone outside your own account. Sub-resellers are the supported way to let somebody else sell, and they are built into the panel.
- One account per tuner. If you need to feed several tuners, create a line for each.
A double login or a reshare detected on a line is grounds for suspension without refund. That has always been the rule here and it has not changed.
Payment
Card, any of the other methods Stripe offers where you are, or Bitcoin. The credits are on your balance when the payment clears; there is nothing to redeem and no code to enter. How paying works goes through it in more detail.
Delivery
A line is created by you, in the panel, and it is live as soon as you create it. Free 24 and 48 hour test lines work the same way and cost no credits.
If you take a test and then pay before it has run out, the paid subscription starts when the test ends, so nothing you paid for is spent while the free line is still running.
Refunds
- You may ask for a refund within seven days, for any reason, including weekends and holidays. Ask by email or by raising a ticket, and we will answer within 24 hours.
- Credit top ups are not refundable. Neither are reseller balances. Credits do not expire, so they remain yours to spend.
- A fault in your own receiver, dish, alignment or internet connection is not grounds for a refund. Take a free test line first, which is what they are for.
- After seven days, the purchase stands.
What we do not guarantee
Card availability changes, and a package can stop working at short notice through no act of ours. We will work to restore it and we do not treat that as a failure to deliver. Anything beyond the package, such as pay-per-view events, is not part of what you bought.
No uptime percentage is promised. What is published on the homepage is how long a channel takes to open and how often changing channel worked, each one measured, and each one saying how long it was measured over.
Your data
We keep your email address, your balance and the lines you have created. We do not see your customers' names, we do not contact them, and we do not set your prices. The privacy policy has the detail.
Getting hold of us
Support runs day and night. A ticket raised inside the panel is quickest for anything about a particular line, because it arrives with that line attached. Email info@sat-cable.com for anything about a refund, or use any of the other ways to reach us.